Terms & conditions

TERMS & CONDITIONS

SHIPPING AND PAYMENTS

Shipments to Europe take place every working day (Tuesday to Friday).
Packing times are 1 working day unless different specifications related to particular products. All our shipments are always insured, and safe.
 
Items available in store:
Standard delivery time: 3/4 days
Express shipping time: 24/48h
 
Shipping is free above 150€ for all available items, only some European countries, read below.
 
European countries with free shipping above 150 €: Austria, Belgium, Bulgaria, Czech Republic, France, Germany, Hungary, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden.
 
Items available in stock:
In the case of an article marked "pre-order" the packing time is 7/14 days and the shipping time will be according to the carrier chosen.
 
The courier is not authorized to deliver the goods to the plans, in case there is priority contact us
Extra EU and Rest of the World shipments take place every working day (Tuesday to Friday).
 
Packing times are 1 working day unless different specifications related to particular products. All our shipments are always insured, and safe.
 
Items available in store:
Standard delivery time: 15/25 days
Express shipping time: 3/4 days
 
Items available in stock:
In the case of an article marked "pre-order" the packing time is 7/14 days and the shipping time will be according to the carrier chosen.
 
The courier is not authorized to deliver the goods to the plans, in case there is priority contact us
Shipments take place every working day (Tuesday to Friday).
 
Packing times are 1 working day unless different specifications related to particular products. All our shipments are always insured, and safe.
 
Items available in store:
Express shipping time: 24/48h
Standard shipping time (islands): 3/4 days
Shipping is free above 100€ for all items available.
 
Items available in stock:
In the case of an article marked "pre-order" the packing time is 7/14 days and the shipping time will be according to the carrier chosen.
 
The courier is not authorized to deliver the goods to the plans, in case there is priority contact us
When you place an order at Extreme Games with a delivery address located outside of Europe (Extra EU and Rest of the World) you should consider the following:
 
Our courier takes care of the import of your parcel and charges you customs clearance after delivery, namely customs duties, import turnover tax and value added tax.
 
For more information on shipping to the country of your interest: Duty & Tax
 
For further assistance Contact us
It is possible to follow your order after receiving all the data and the tracking number from our assistance or through the telematic portal of the courier entrusted, in order to be continuously updated until the completion of the shipment.
Different payment methods are available:
 
- Payment by credit card; 
                       
- Paypal;
     
- Instant bank transfer;
          
- Bank Transfer (the order will be sent to the confirmation of the bank transfer made - the goods will be reserved for a maximum of 7 days);
 
All prices are inclusive of VAT.
We use the best couriers with maximum reliability, moreover all our shipments are insured. The courier is at the customer’s choice at the time of purchase.
 
Shipments to Europe and the Rest of the World will be shipped with:
- FEDEX
  
- DHL
   
- SDA (Poste Italiane)
    
 
 
Shipments in Italy will be shipped with:
- POSTE ITALIANE
   
 
- PICK & PAY | Order and collect in store (at our headquarters Via Antonio Gramsci, 27 Rescaldina 20027 - MI)
     
 
- HOME DELIVERY | Only within 10km from Rescaldina - Countries covered by the service:               
Rescaldina - Rescalda - Legnano – Castellanza – Uboldo – Gerenzano – Cislago – Turate – Saronno - Caronno Pertusella – Origgio – Lainate - Cerro Maggiore – Cantalupo -Sant’Ilario Milanese – Nerviano - San Vittore Olona - San Giorgio su Legnano – Canegrate – Parabiago - Rovello Porro - Busto Garolfo - Villa Cortese – Dairago – Borsano - Busto Arsizio – Marnate - Olgiate Olona - Gorla Minore - Solbiate Olona - Fagnano Olona - Gorla Maggiore - Locate Varesino – Carbonate – Mozzate - Limido Comasco.
    

COOKIE POLICY

Extreme Games uses mostly first-party cookies: these are cookies created and controlled not by external organizations, but by Extreme Games.
The use by us on cookies is to make the website operational, save the preferences of the visitor and collect statistical data.
Cookie revocation
You may revoke your consent at any time and also object to the use of cookies that do not require consent, insofar as this is not necessary or is technically possible.

The most common browsers offer the possibility to prevent the use of cookies. Click on the links below to find out how:
Microsofts Windows Internet Explorer
Mozilla Firefox
Google Chrome per Desktop
Apple Safari per Desktop
 
Website analysis and social media
Google Analytics is a service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").
Google Analytics uses "cookies", which are text files that are stored on your computer to allow the Extreme Games website to analyze how users use the site.
The information collected by the cookie about your use of our website (including your IP address) is normally transferred to a Google server in the United States and stored there. Your IP address is registered by Google only in abbreviated form, which guarantees anonymity and does not allow you to draw any conclusions about your identity.
Google will use the above information for the purpose of tracking and examining your use of the Extreme Games website, compiling reports on website activities on behalf of Extreme Games. The IP address transmitted by your browser to Google Analytics will not be associated with any other data held by Google.
The transfer of this data by Google to third parties takes place only according to legal provisions or as part of the processing of order data.
In no case will Google match your data to other data collected by Google.
With your consent, you consent to the processing of your data by Google for the aforementioned methods of data processing and for the purposes indicated.
You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and to process them by downloading and installing the browser plug-in available at the following link.
More information about Google Analytics and privacy is available on the Google website.
The signs and logos of Facebook, Instagram, Tik Tok and Youtube visible on the sites of Extreme Games are exclusively links to our social pages.
By clicking on one of these icons, the service provider will not receive any personal data from you.
By subscribing to the newsletter, your email address will be used for advertising purposes until you unsubscribe from the newsletter.
You can cancel your subscription at any time by clicking on the link by contacting us.
As a subscriber to the newsletter, we will regularly email you news, offers and initiatives.

RETURN

In line with current regulations it is possible to return any goods purchased within 90 days from the date of receipt.
You can return the goods directly in the store or on our website.
The package must be intact and the material in the same state in which it was received.
The seller will proceed with the re-crediting of the sum only after the verification of the goods.
Shipping for the possible return of the item is free of charge for the following reasons:
Item not received, wrong item or damaged item.
The re-credit of the goods will be made on the total spent by the customer.
The shipping for the possible return of the item is charged for the following reasons: incompatible article, purchased by mistake, wrong purchase or no longer necessary.
The value of the goods will be credited back to the customer while the shipping costs remain at the customer’s expense.
If the data entered are incorrect, item ordered by mistake, I forgot to add an item to the order or for other reasons, you can cancel or change the order only before the order status changes from: "payment accepted" to "preparation in progress".
For cancellation or change of the order contact us on the page with the reference data of the order executed.
Customer service
Extreme Games will proceed with the credit of the value of the goods purchased with the same payment channel you used.
If you used COD as a payment method, you will be contacted by customer service for bank details.
The refund will be made within 2/3 working days following receipt of the parcel on site and after verification of the returned goods.
Additional costs may arise if the returned items are tampered with or damaged.
1. Fill out the return form;
     
2. Send it to customer service - section "returned";
   
3. Pack the items;
 
4. Enter the purchase receipt;
     
5. Prepare the package;
     
6. Wait for the waybill from our staff;
     
7. Apply the consignment note on the package;
     
8. The goods are ready to be picked up by our courier.
     

LOYALTY POINTS

 
1. Loyalty points are earned at every euro spent;
2. To convert points you have to make a minimum expense of 20€;
3. Validity of loyalty points for one year after the last purchase;
4. Only members benefit from promotional campaigns and much more;
5. You can access our new exclusive area. 
 
Register for free click here!
   
*When you share social media, review, or bring a friend without your presence, the friend must give your name, and we recommend that you tell us what you’re doing so that you can earn loyalty points on your digital card.
Redeem your points and enter the exclusive area!
 
*In the exclusive area you can still earn loyalty points in your purchases at a favorable price, the discount is valid on all items even those discounted. The exclusive area is valid for one year and can be renewed.
 
Register for free click here!